GameBus
Client:
GameBusTeam:
Pieter Van Gorp, Willemijn Steens, Sagiton, Raoul NuijtenMy Contribution:
Wireframing | User Experience
Introduction
GameBus is an application that can be used by young and old, thus the entire family. It challenges you to participate in challenges to win prizes by performing social, cognitive and physical activities. The aim was to continue the development of the app.
GameBus is an application that can be used by young and old, thus the entire family. It challenges you to participate in challenges to win prizes by performing social, cognitive and physical activities. The aim was to continue the development of the app.
Vision
GameBus is a platform that encourages and rewards families and friends to stay active socially, mentally and physically through personalized gaming experience.
GameBus is a platform that encourages and rewards families and friends to stay active socially, mentally and physically through personalized gaming experience.
Mission
The aim of this project was to continue the development of the GameBus application by improving the usability of the application.
The aim of this project was to continue the development of the GameBus application by improving the usability of the application.
Action
Approach
To improve the user experience through iterative improvement of the design through customer feedback.
Process
Through user research and pilots user feedback was gathered about the usability of the app. With this information, a feature list was created of which a selection was chosen for development in each iteration. The selected features were created by means of a flow model mock-up. These were communicated to the external developers who would then code the features. When they were done a release candidate was sent to us for testing purposes. Testing was done through manual testing, bugs were reported and solved after which retesting took place and the final version was released in the app store.
Pilots
A number of pilots were organized after which users were interviewed via semi-structured interviews on the use of the app and their experience with the app. These interviews gave insight into the features that were good and which required improvement. A couple of example quotes from the interviews:
“I did forget my password and can’t recover it anymore, help!”
“It is a long winded process to record activities that can gain you points,especially since you can also record activities that do not gain you points”
“Is the app also available for iOS?”
Improvements
The insights led to making it easier to record activities that do gain you points for an active challenge. This was done by adding the scoring activities to a challenge such that you could select them much quicker. Also we added the option to recover your password to the main login screen such that users can recover their own account when they forget their password. The app was also developed to serve the users with an apple device therefore a iOS version of the app was developed as well as a web version. Many more improvements were made based upon user feedback.
Approach
To improve the user experience through iterative improvement of the design through customer feedback.
Process
Through user research and pilots user feedback was gathered about the usability of the app. With this information, a feature list was created of which a selection was chosen for development in each iteration. The selected features were created by means of a flow model mock-up. These were communicated to the external developers who would then code the features. When they were done a release candidate was sent to us for testing purposes. Testing was done through manual testing, bugs were reported and solved after which retesting took place and the final version was released in the app store.
Pilots
A number of pilots were organized after which users were interviewed via semi-structured interviews on the use of the app and their experience with the app. These interviews gave insight into the features that were good and which required improvement. A couple of example quotes from the interviews:
“I did forget my password and can’t recover it anymore, help!”
“It is a long winded process to record activities that can gain you points,especially since you can also record activities that do not gain you points”
“Is the app also available for iOS?”
Improvements
The insights led to making it easier to record activities that do gain you points for an active challenge. This was done by adding the scoring activities to a challenge such that you could select them much quicker. Also we added the option to recover your password to the main login screen such that users can recover their own account when they forget their password. The app was also developed to serve the users with an apple device therefore a iOS version of the app was developed as well as a web version. Many more improvements were made based upon user feedback.
